Help us test our website

Usability testing sessions involve spending half an hour to an hour in an online meeting with one of our user researchers. They will show you a part of the website and ask you to complete a task or find out some information. They will ask you questions as you go around the website.

This is to help us know what works and doesn’t work. There are no right or wrong answers, and you don’t have to do anything in advance.

This means we’d prefer people who are new to the website, and haven’t already spent much time looking at it.

We can schedule sessions at a time that suits you.

We normally record sessions to share internally, but everything you say is confidential.

We are looking for people of all ages, genders and backgrounds. You do not need to have any experience designing websites. In fact, it’s better if you don’t.

We’re interested in your views if:

• You have a relative in Scotland who has died recently and are responsible for sorting out their affairs. You might be just starting to think about Confirmation (Scottish Probate), might be in the middle of the probate process, or might have already had an application rejected. 

or

• You have a relative in Scotland and you are starting to think about what you need to do when they die. The session would ask you to imagine that the person has died, so you would need to be comfortable with thinking about that.